Specialising in the provision of high-value cost recovery from all UK water retailers and wholesalers

I would like to thank you and your team for the successful conclusion of our appeal against Water Plus and United Utilities.

You were correct in your analysis that we were overpaying. We received a six-year refund and now enjoy much cheaper charges going forward.

It was surprising to learn that not all the sewers serving our unit belong to United Utilities. It was even more surprising to find out that it is our responsibility to provide evidence before the water company would even consider amending our charges – how we could ever have known is beyond me!

In short, it was well worth giving Cadantis an opportunity to take a look and I would happily recommend your business.

I’m happy to confirm that Smiths News appointed Cadantis Forensics to act on our behalf against Severn Trent Water in respect of a long-standing overcharge (of which we had no knowledge previously) at a depot in Birmingham.

Cadantis Forensics successfully proved that Smiths News had been billed for a service it was not receiving from Severn Trent and negotiated a 10+ year cancellation of payments resulting in a 5-figure sum being credited/refunded to us.

Smiths News rigorously checks all utility charges. However, it is clear that Cadantis has an extensive understanding of water company charging policies that we could not reasonably be expected to know. Without their input in this matter, it is likely that we would have continued to pay incorrect charges in perpetuity.

Our agreement did not involve any up-front charges, and we were only liable to pay a fee upon receipt of a refund/credit/annual saving.

Our experience with Cadantis Forensics was positive.

Many thanks to you and your staff for the excellent result you secured against Water Plus recently after United Utilities conceded that it had billed us for services not being provided.

When you initially contacted us about this possibility there was a degree of scepticism on our part, however, as your services came with no obligation on our part without a successful outcome there was nothing for EXA to lose.

Aside from the retrospective 6-year refund, our ongoing charges have dropped significantly which is very welcome given the rise in utility costs over the past few years.

It’s fair to say that we had no idea that our charges were vastly inflated and it’s likely we would have simply continued to pay the Water bills without question had Cadantis not been in touch.

I would like to thank Simon, Mark, and the team at Cadantis for all their work over the past 18 months. The result has been remarkable, and the refund/savings generated will be put to good use in the college.

When you first contacted us, we had no reason to suspect our Water Plus charges were incorrect.

Now the college is in receipt of a significant rebate and a permanent 5-figure annual saving that we were very close to missing out on had we not engaged with Cadantis.

In summary, the college was very pleased with Cadantis and would thoroughly recommend their services.

We had no idea that we could have been overcharged in this way and your tenacity certainly paid off against Water Plus and Severn Trent Water.

Like many other businesses, the recent large increases in water charges have had a financial impact on IM Kelly but with the work you have done for us our water charges have now decreased by circa 90%.

I have found you and the wider Cadantis Team to be very knowledgeable, professional and would recommend your services to any organisation looking to verify or reduce their water charges.

Thank you and the Cadantis team for the result you achieved for us – the large refund and ongoing savings are very much appreciated.

We followed your appeal with interest as we had no idea that Water Plus and Severn Trent Water could overcharge us in this way.

We found Cadantis to be extremely knowledgeable and professional throughout the entire process and would recommend your services to any organisation looking to ensure it is only charged for the services provided by a water company.